Privacy Policy

PRIVACY POLICY Last Updated: August 17, 2026 1. INTRODUCTION Welcome to Jaipur Tech Chat ("we", "our", "us"). We are committed to protecting the privacy and personal data of our users, business clients ("Vendors"), and their end-customers. This Privacy Policy outlines how we collect, use, store, process, and protect information when you use our web application, customer engagement tools, and WhatsApp Business Cloud API integration services (collectively, the "Services"). 2. INFORMATION WE COLLECT We collect only the information necessary to provide and improve our Services: a. Account & Profile Information: When registering an account, we collect your name, email address (e.g., jaipurtech10@gmail.com), phone number, business name, and login credentials. b. WhatsApp Business Platform Data: When connecting your WhatsApp Business Account (WABA) via Meta Embedded Signup or API keys, we receive necessary Meta Platform Data, including WhatsApp Business Account ID, Phone Number ID, display phone numbers, verified business name, and access tokens. c. Messaging & Communication Data: Message content, media attachments, template details, delivery statuses (sent, delivered, read, failed), and customer contact phone numbers processed strictly for real-time messaging and chat inbox functionality. d. Usage & Technical Data: IP addresses, browser types, device information, access timestamps, and log data for system security and performance monitoring. 3. HOW WE USE YOUR INFORMATION We process collected data for the following specific purposes: - Providing and maintaining the core functionality of Jaipur Tech Chat. - Enabling two-way real-time messaging, bot automations, and broadcast notifications via the WhatsApp Business Cloud API. - Managing WhatsApp message templates and syncing approval statuses with Meta Graph API. - Authenticating users and securing account access. - Providing customer support and sending critical administrative updates. - Ensuring compliance with Meta Platform Policies, WhatsApp Business Policies, and applicable laws. 4. META PLATFORM DATA PROTECTION & NON-DISCLOSURE - We do NOT sell, rent, monetize, or transfer any Meta Platform Data or personal user data to third parties, data brokers, or advertising networks. - Platform Data is accessed and processed exclusively to provide user-requested messaging and customer support services. - Data is processed in strict compliance with Meta's Developer Terms and WhatsApp Business Messaging Policies. 5. DATA SHARING & THIRD PARTIES We do not disclose personal information except in the following limited circumstances: - Infrastructure & Hosting Providers: Trusted cloud hosting and database infrastructure providers that assist in hosting our platform under strict confidentiality agreements. - Legal & Regulatory Compliance: When required by applicable law, court order, or official governmental regulation, subject to verification of legality. 6. DATA RETENTION & SECURITY We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or until account termination. 7. DATA DELETION & USER RIGHTS (HOW TO REQUEST DATA DELETION) You have the right to access, rectify, or request the deletion of your personal data stored on our servers at any time. To request the permanent deletion of your account and associated WhatsApp platform data: - Email us at: jaipurtech10@gmail.com with the subject line "Data Deletion Request". - Contact us via Phone/WhatsApp at: +91 90570 86888. Upon receiving your verified request, we will permanently purge your personal and account data from our active databases within 30 days. 8. COOKIES & TRACKING TECHNOLOGIES We use essential session cookies strictly to maintain user authentication and system preferences. We do not use third-party tracking cookies for targeted advertising. 9. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically. Any modifications will be posted on this page with an updated "Last Updated" date. 10. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: - Email: jaipurtech10@gmail.com - Phone / WhatsApp: +91 90570 86888 - Platform: Jaipur Tech Chat